T&Cs
Placing order
We will only accept your orders if it's at least 2 to 3 days in advance.
This is to ensure that we get can your desired flowers & other necessary materials ready.
Payment
We do not accept cash payment.
Delivery
We deliver flowers islandwide (unavailable to certain restricted areas, refer below) in Singapore from Mondays to Saturdays, except public holidays and selected dates.
Closed on Sundays, public holidays & selected dates
*No walk-in purchases, strictly for self-collection orders and/or appointments.
We
DO NOT deliver to restricted areas (with exceptions*) such as:
2. ALL MINDEF/SAF (Singapore Armed Forced, Republic of Singapore Air Force, Republic of Singapore Navy) military area, army camp, air base, naval base, ammo base and store, ammo command and building. Including Gombak Base, Central Manpower Base, Defence Technology Tower B, Defence Technology Tower A, all DSO buildings, all DSTA buildings and offices, all FSD buildings and offices and all SID building and offices
3. ALL MHA/SPF/SCDF/Singapore Prisons buildings such as New Phoenix Park, Special Operation Command, Coast Guard Brani Base, Home Team Academy, SCDF Training Academy, SCDF Nee Soon Camp, Woodlands Checkpoint, Tuas Checkpoint, Changi Prisons, Sembawang Prisons and Admiralty West Prisons
4. All ports and port supporting buildings in Singapore including PSA Tanjong Pagar Terminal, PSA Pasir Panjang Terminal, PSA Keppel Terminal, PSA Brani Terminal, and Jurong Port
5. Sembawang Shipyard
6. All airports, air base and its supporting facilities such as Changi Airport, Seletar Airport, Seletar Aerospace Park, Airline House, ALPS area, SATS buildings and dnata buildings.
7. Facilities of Chemical Plants (such as Esso, Shell, Caltex, SPC), Data Centre, Engine Test Centre (such as SIA Engine Centre, Trend Engine Centre), Power Station and Shipyard natures.
Time slots for delivery is as follow:
Mon - Sat
1. 11-6pm (Free islandwide delivery)
We've engaged an external courier team but from time to time, we will personally see to the deliveries ourselves. The expressions & reactions of recipients never fail to make our day.
Redelivery & redirection
1. Incorrect address given by sender
2. No such person upon delivery
3. Recipient is not in at the time & place of delivery
4. No valid contact number given
5. Recipient did not answer the phone
We will
not be liable for any loss/damaged of flowers from that point onwards.
The same goes to self-collections, we will not be responsible once the bouquet has been checked & collected.
Cancellation, return & refund policy
If you're unsatisfied with the quality of our flowers or received a wrong item upon collection, do contact us
immediately with a brief description of the problem & a picture attached. We will get back to you promptly.
Notification of changes
We reserve the right to change these terms from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis.
Notice of agreement
Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service. Your continued use of the site will signify your acceptance.
FAQs
Flower care tips -bouquets & bloom boxes
Flower care tips -vase arrangements
Where do our flowers come from?
Sadly, Singapore doesn't have her own flower farms due to our humidity level & warm temperature all year round. We get them from our local flower markets & all flowers are imported from over 10 countries, including Taiwan, Malaysia, Italy and Holland.
How long does the flowers last?
An average of 3 to 4 days' lifespan.
Can you recreate the exact same arrangement for me?
I love the design of this arrangement, but can I change its color?
Still have questions that cannot be found here?
Email us at enquiries@amytfleur.com and we will get back to your shortly! (: